Help & FAQs
Answers before you have to ring us
The practical questions bookers ask most. Something missing? We're a call or a message away.
Booking
Why can't I see a live calendar?
Most stays with us are weeks or months long. Short bookings in the middle of your dates can often be moved, so we confirm availability personally rather than hide homes that would work.
How quickly will I hear back?
Within 4 working hours, Mon to Fri, 9am to 6pm, with availability and a quote.
Can I enquire about several homes at once?
Yes. Save homes to your shortlist and send one enquiry that covers them all.
What is the minimum stay?
Our minimum stay is 7 nights. Longer stays get better rates.
Can you find a home that is not on the site?
Often, yes. Send us your brief through the "Can't find what you need?" form and we will look across our wider network.
During your stay
How often are homes cleaned?
A full clean with fresh bed linen and towels every week on stays of 7 nights or more, with extra cleans on request.
How does check in work?
Self check in with a key safe or smart lock. Full instructions arrive before your stay.
Is there parking?
Each listing shows how many vehicles fit and whether vans are suitable. Use the parking filters when you search.
What if something breaks?
Call or message us and our local team will arrange a fix as quickly as possible.
Can we swap guests during the stay?
Yes. Crews change, so just let us know who is arriving and when.
Changes & cancellations
Can we extend a stay?
Yes, wherever possible. Tell us as early as you can and we will hold the home for you.
What if the job finishes early?
Let us know as soon as you can and we will adjust the booking in line with our booking terms.
Where are your full terms?
Our booking terms set out minimum stays, deposits, cancellations and changes. You can read them in the footer of every page.
Payment & invoicing
How can we pay?
By card through a secure booking link, with a deposit, or by company invoice for approved accounts.
Do you take a deposit?
A deposit may be needed for some bookings. We will confirm this in your quote.
Can you add our PO number to invoices?
Yes. Add it to your enquiry or your account details.
Are prices per person or per home?
Per home, for the whole property. Guide prices are per week and per month.
Pets & accessibility
Do you accept pets?
Some homes are pet friendly, which is especially useful for insurance and relocation stays. Use the pets filter or mention pets in your enquiry.
Do you have accessible homes?
Some homes are ground floor or step free. Use the accessibility filter or tell us what is needed.
Still got a question?
Call, WhatsApp or send us a message. We reply fast.